bajiq Privacy Policy —
Your Information, Our Responsibility
Find the complete details of how your personal information is collected, used, stored, and kept secure at bajiq.
Introduction to the Privacy Policy
bajiq ("we", "our") is a trusted online betting and entertainment platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") provides a detailed description of the information collected from you when you visit or use the bajiq website bajiq.cam, and how that information is used and kept secure.
Please read this policy carefully. By using bajiq's services, you will be considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us if you have any questions.
Important: This privacy policy may be changed at any time. For significant changes, we will notify you at your registered email address or through a notice on the site. If you continue to use the service after changes are made, you will be considered to have accepted the revised policy.
What Information We Collect
bajiq collects different types of information for various purposes. The categories of information collected are described in detail below.
Personally Identifiable Information
We collect the following information during account registration:
- Full name (in Bengali or English)
- Date of birth (for age verification — only those aged 21 or above may register)
- Email address
- Mobile number (for OTP verification)
- National ID or passport number (for KYC verification)
Financial Information
We collect the following to process transactions:
- bKash / Nagad / Rocket / Upay mobile banking number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
Full payment card details are not stored on our servers.
Usage Information
Information collected automatically when you use bajiq:
- Pages you visit and session duration
- Game play history and betting activity
- Login time and location (city level)
- Device type, operating system, and browser
- IP address
Cookie and Tracking Information
We use cookies and similar technologies:
- Session cookies — to maintain login status
- Preference cookies — to remember language and settings
- Analytics cookies — to evaluate site performance
- Security cookies — to prevent fraudulent activity
You can manage cookies from your browser settings, though some services may become limited as a result.
Purpose of Information Use
bajiq uses your information only for specific and legitimate purposes. We never use information unnecessarily.
Service Operations
- Account creation and management
- Transaction processing
- Providing bonuses and rewards
- Providing customer support
Security and Protection
- Conducting identity verification (KYC)
- Preventing fraud and misuse
- Ensuring account security
- Anti-money laundering (AML)
Improvement and Analytics
- Monitoring site performance
- Improving user experience
- Planning new features
- Resolving technical issues
Marketing and Communication
With your consent, we may send you relevant promotional information, bonus offers, and updates. You may opt out of this communication at any time — let us know via our live chat or email and we will act immediately.
Information Sharing and Third Parties
bajiq does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Service Provider Partners
With payment processors, technology support providers, and gaming content providers — only the information necessary for them to carry out their specific tasks. These partners are bound by confidentiality agreements and may use information only for the specified purposes.
Legal Obligations
Information may be disclosed as part of fulfilling legal obligations or in accordance with court orders or directions from regulatory authorities. Such disclosure will always be in accordance with the law and limited to the minimum information necessary.
Emergency Safety Situations
Limited information may be shared where necessary to prevent an immediate threat to the life, safety, or property of you or another person.
Business Transfers
In the event of a business restructuring, merger, or acquisition of bajiq, information may be transferred, though the terms of this privacy policy will remain in effect and users will be notified in advance.
Data Security Measures
bajiq has implemented the most up-to-date technical and administrative measures to protect your personal information.
SSL Encryption
All data transfers are secured with 256-bit SSL/TLS encryption, which is the highest industry standard.
Firewall Protection
Advanced firewalls and intrusion detection systems prevent unauthorized access.
Two-Factor Verification
Two-Factor Authentication provides an additional layer of security for your account.
Regular Audits
The system is kept up to date at all times through regular security audits and vulnerability testing.
Although we have taken every reasonable security measure, it is not possible to guarantee 100% security for data transmission over the internet. Therefore, keep your account password confidential and avoid logging in on public devices or networks.
Data Retention Period
bajiq retains your information according to the following policy:
- Active account information: For as long as the account is active and for the period necessary to provide the service.
- Financial transaction records: For the period determined to meet legal and regulatory requirements.
- Identity verification documents: For a specified period in accordance with applicable law, even after the account is closed or deactivated.
- Marketing preferences: Until you withdraw your consent.
- Log files and technical data: Generally up to 90 days, though this may be longer if required for a security investigation.
Upon receiving a request to close an account, and provided there are no legal obligations or ongoing disputes to resolve, we will delete or anonymize your personal information within a reasonable time.
Your Rights and Controls
As a bajiq user, you have the following rights over your own information. Contact our support team to exercise these rights.
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
You have the right to request correction or completion of your information if it is inaccurate or incomplete.
Right to Erasure
In certain circumstances you have the right to request that your information be deleted, though this may not apply where legal obligations exist.
Right to Restrict Processing
In certain cases you may request that the processing of your information be restricted.
Right to Object
You have the right to object to the use of your information for marketing or other purposes.
Right to Data Portability
The right to receive your information in a structured, commonly used format and to request that it be transferred elsewhere.
To exercise any right, contact us via our 24/7 live chat or send an email to [email protected]. We will generally respond within 30 business days.
Privacy of Minors
bajiq is an entertainment platform for those aged 21 or above only. We do not knowingly collect personal information from anyone under the age of 21.
Age verification is mandatory during the registration process. If we discover through investigation that a person created an account while under the age of 21, we will immediately close that account and delete the associated information.
If you believe that a minor has registered on bajiq, please contact us.
International Data Transfers
bajiq primarily provides services to the Bangladesh market. However, your information may be processed or stored on servers outside Bangladesh due to operational requirements or technical infrastructure.
For any such international transfer, we ensure:
- The receiving country or organization ensures adequate data protection.
- Appropriate contractual safeguards are in place.
- The terms of this privacy policy apply in all cases.
Third-Party Links and Services
The bajiq website may integrate third-party services such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe for game content operations. These providers have their own privacy policies that apply on their own platforms.
bajiq is not responsible for the data practices of third parties. It is your responsibility to read their privacy policies before using their services.
Changes to the Policy
bajiq reserves the right to change or update this privacy policy at any time. If any significant changes are made to the policy:
- A clear notice will be provided on the site.
- The date of the change will be reflected in the "Last Updated" date at the top of the page.
- Registered users will be notified by email for important changes.
If you continue using the service after the changes, you will be considered to have accepted the revised policy. If you do not agree with the new policy, stop using the service and request account closure.
Contact Us
For any questions, concerns, or requests to exercise your rights regarding the privacy policy, please contact us through any of the following methods.
24/7 Live Chat Support
Use our live chat for the fastest support. Our Bengali-speaking support team is ready to serve you 24 hours a day, 7 days a week.
Service Hours: Around the Clock (24/7)
Language: Bengali and English
Email Contact
Email us for written requests or detailed inquiries. We generally respond within 30 business days.
Include your account's registered email address in the email so your identity can be verified quickly.
For more information, visit our Terms & Conditions, Responsible Gaming and FAQ pages.