Frequently Asked Questions
Answers to all your questions about bajiq
From opening an account to depositing via bKash, claiming bonuses, cricket betting, and safe gaming — you will find detailed answers to all your questions about bajiq on this page.
bajiq is a safe and entertaining online platform for players in Bangladesh. This FAQ page has been created so that you can find clear answers to any question about account registration, depositing money via bKash or Nagad, withdrawing winnings, using bonuses, the rules of cricket betting, and responsible gaming. If you cannot find an answer to your question, our 24/7 live chat support is always here for you.
Account and Registration
Questions about Account and Registration
To open an account at bajiq, you need an active mobile number, a valid email address, and a strong password. The registration process is fully guided and takes only a few minutes. You may be asked to provide your national ID card or passport details for verification. Please note that you must be at least 21 years old to open an account at bajiq.
No. Only one account is allowed per player. If the same person operates multiple accounts, those accounts may be closed and there is a risk of the balance being forfeited. Different members of the same household may open separate accounts using different devices and numbers, but avoid using the same address and payment method.
If you have trouble logging in, first use the password reset option — a reset link will be sent to your registered email. Clear your browser cache or try a different browser. If the problem persists, contact bajiq's 24/7 live chat — our support team is always ready to assist you in Bengali.
The verification process confirms a player's identity and prevents fraud. It also guarantees the security of your account. You will generally need to upload a scan or photo of your national ID card or passport. Once all documents are submitted correctly, the verification process is usually completed quickly. The support team will guide you through the entire process.
Yes, you can update your email address, phone number, and password from your profile settings. However, to change core identity details such as your name and date of birth, you will need to contact the support team and submit the required proof. For security purposes, OTP verification is required when making any changes.
Deposits and Withdrawals
Questions about Deposits and Withdrawals
Deposits from bKash to bajiq are usually instant — in most cases the balance is credited within a few seconds to a few minutes at most. If there is a delay due to a network issue, contact live chat with your transaction ID. The minimum deposit amount is ৳100.
Yes, Nagad is fully supported — both deposits and withdrawals are available. The minimum deposit is ৳100 and the minimum withdrawal is ৳800. Once a withdrawal request is approved, it generally reaches your Nagad account within 15 minutes to 2 hours. Besides Nagad, you can also use bKash, Rocket, Upay, and bank transfer.
After a withdrawal request is verified and approved, the money reaches your mobile wallet or bank account within 15 minutes to 2 hours. The process is faster if your account is verified and the wagering conditions are met. The minimum withdrawal is ৳800.
bajiq does not charge any extra fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) or bank may apply their own transaction charges. For bank transfers, the bank's own rules apply. Check your provider's charges before making a transaction.
Yes, both Rocket and Upay are supported payment methods on bajiq. Both deposits and withdrawals can be made through either of them. The minimum deposit is ৳100 and the minimum withdrawal is ৳800 — these limits are the same for all payment methods. Bank transfer is also an option, especially for larger transactions.
The most common reasons for a withdrawal being rejected are: the account not being verified, the wagering conditions of a bonus not being met, the requested amount being below the minimum limit (৳800), or incorrect payment details. Contact live chat to find out the exact reason — the support team will resolve it quickly.
Games & Rules
Questions about Games & Rules
To bet on BPL matches, first deposit money into your account, then go to the cricket section and choose your preferred match and market. Various options are available including match winner, run totals, six count, and wicket markets. Odds are updated in real time. You can also participate in live betting.
Yes, all slot games on bajiq are fully optimized for mobile browsers. You can play directly in the browser from any Android or iOS smartphone — no separate app download needed. Slot games from various providers including PG Soft, Pragmatic Play, and JILI run smoothly on mobile.
RTP stands for Return to Player — it is a theoretical figure that indicates what percentage of total bets a game returns to players over the long term. A higher RTP means the game returns a comparatively greater amount over the long term. Keep in mind that RTP is an average statistic — each spin or hand is independent and results are random.
The bajiq live casino section features games from various providers including Evolution Gaming and Ezugi. You will find roulette, blackjack, baccarat, poker, live Dream Catcher, and Sic Bo, among many other games. All games are played via live streaming with real dealers, giving you an authentic casino experience.
Yes, bajiq offers live betting on the T20 World Cup, IPL, and other international cricket tournaments. Odds update in real time during a match, so you can read the situation and place bets strategically. Live scorecards and match statistics are also available.
bajiq uses content only from reputable and proven game providers such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, and Ezugi. These providers use certified Random Number Generators (RNG), which keep game results completely random and fair. Fair play is a core principle of ours.
Bonuses & Promotions
Questions about Bonuses & Promotions
New members at bajiq receive a 100% match bonus on their first deposit, up to ৳5,000. This means if you deposit ৳5,000, an additional ৳5,000 will be added as a bonus. To claim the bonus, complete your account registration, make your first deposit, and activate the bonus option — the bonus will be added automatically.
Wagering requirement means how many times the bonus amount must be bet before it can be withdrawn. The wagering requirement for the welcome bonus at bajiq is 20x. This means if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets before withdrawing. This is a reasonable condition by industry standards.
The bajiq VIP program has 5 levels: Bronze (weekly cashback up to 0.2%), Silver (up to 0.5%), Gold (up to 0.7%), Platinum (up to 1.0%), and Diamond (up to 1.2%). The more you play and the more active you are, the higher the level you advance to. Higher levels also come with special benefits and faster service.
Most bonuses can be used on slots, live casino, and other games, but the terms of specific bonuses may vary. Some bonuses apply only to certain game categories. Read the terms carefully before activating a bonus or ask via live chat. Bonus information at bajiq is always presented transparently.
As part of the VIP program, a set percentage of your net losses is returned as cashback at the end of each week. The cashback amount depends on your VIP level — at the Diamond level you can receive up to 1.2%. Cashback is generally credited to your account every Monday.
Security & Responsible Gaming
Questions about Security & Responsible Gaming
Yes. bajiq uses SSL encryption technology, which keeps all your personal and financial information secure. Payment data is not stored directly; it is processed through the payment provider. Our platform goes through regular security checks so that your information stays under the highest protection.
No. bajiq strictly enforces a 21+ age limit. No one under the age of 21 can open an account or play games. The age verification process requires confirming your age with a national identity card or birth registration certificate. Protecting minors is one of our highest priorities.
bajiq takes responsible gaming very seriously. You can temporarily or long-term suspend your account through the Self-Exclusion option. To do so, contact us via live chat or at [email protected]. Detailed information is available on our Responsible Gaming page.
Yes. As part of responsible gaming, bajiq allows you to set daily, weekly, or monthly deposit limits and loss limits. These limits help you manage your budget and gaming habits. To set limits, use your account settings or contact live chat for assistance.
Signs of gaming addiction include: repeatedly playing to recover lost money, gambling with money needed for essentials, hiding your gaming from family, and being unable to stop playing. If you notice these signs, take a break immediately and contact the bajiq support team. Visit our Responsible Gaming page for more information.
There are two ways to contact bajiq: 24/7 Live Chat — chat directly on the site in Bengali for quick resolution of any issue; and Email: [email protected] — for more detailed questions or those requiring documents. Phone or WhatsApp support is not currently available.
Still have questions?
Contact support
Our expert support team is available in Bengali 24/7 — start a chat now for immediate help with any question or issue.
How to get Help quickly
Live Chat
Get an instant response in Bengali 24/7. Assistance with anything related to your account, payments, or games.
Email Support
For detailed questions or those requiring documents, write to [email protected] — responses are quick.
Full FAQ
This page has answers to more than 20 questions — take a look, your answer may already be here.